Almost 3 months later and I still don't have my card

Towards the end of July my cheque card was swallowed at the atm in Chilli Lane. I went into the branch to make them aware and I was told that a new card would be issued to me at no charge to me within 7 days. I called about a month later and was told that a replacement card was not ordered for me. It is almost 3 months later and I have still not received my card and I feel that its not fair that I am paying for a cheque account but am still using the debit card that was issued to me, so what exactly am I paying for every month. I am also highly annoyed at the fact that I do not get sms notifications of money coming in or out? Why?! This is outrageous. I've had an account with standard bank for about 4 months now and all they have given me is grief. Its just one bad thing after the next. I honestly don't have any good thing to say about this bank and I had such high hopes