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1 reviews | Active since Oct 2016

09 Oct 2016, 09:29

Allowed Someone to ***** my Money from my Credit Card

<p>Blue Bean Credit Card from Standard Bank South Africa allowed an international company Skinweb to ***** R2000 plus from my credit card without my authorisation. The payment was forced through without any authorisation and I immediately phoned to register a dispute. They comfirmed that the money would be paid back and gave me a timeline of 45 days. It is now 2 months later 60 days and no communication at all from Standard Bank and nobody can give me any feedback . The only way to TRY get information is to spend lots of time on the phone trying to get someone to answer questions. Their only answer is that I compromised my card details with an internet purchase ,but even that does not give anyone the right to *****. The Blue Bean Credit Card staff have been less than helpfull and nobody seems to want to answer questions . The total lack of communication is unbelievable from such an bank.</p>

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Replies (1)
Standard Bank
Standard Bank's reply12 Oct 2016, 14:39
Official

Good day Athol Stark

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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