All we need is the SETTLEMENT AMOUNT

My parents bought a car in 2023 and we're making payments consecutively without fail. Of course because their business owners there were missed payments. They were contacted by a lady Rihanna who threatened legal action and made them miserable instead of offering an option to freeze payments until they got the money. The car was officially collected by Standard Bank. They then got the money and want to settle the payment to get the car back and it's only been a month however no one at Standard Bank is helping them but giving them the run around. All my parents want is the settlement amount so they can pay it in full and get the car back. I know Standard Bank doesn't care about their black clients however my parents care about their credit score. Please can someone at Standard Bank help us with this matter urgently as we want the car back and make the full payment.