All respect has gone

Went to Standard Bank Westgate shopping center before 0900 19/09/2020 to collect my new card,There were people standing outside the entrance to the shopping center which is about 50 meters from the bank,no visible notices to say this was a bank line so i walked to the bank plenty seating and sat down to wait within 30 seconds some member of the bank asked me what i was doing there,i told him to collect my card he then informed me i must stand outside. I am all for waiting my turn in line but i am 70 years old,Shame on you Standard bank for treating pensioners in this way your staff need to be more sympathetic to the older generation. Sorry to go on but there is no respect in nowadays.