All promise, No delivery

<p>The personal loans division was very quick to come back to me after I submitted my information to apply for a personal loan. I sat for 10-15 minutes on the phone with the staff member helping me. I don't like to name and shame, so I'll leave out the person's name. He asked me to email through a copy of my employment agreement, as I've just changed over to a new company.</p> <p> </p> <p>I did my part, and had emailed him my contract within 5 minutes. This was 3 weeks ago, I never heard back from any one again. </p> <p> </p> <p>This is not the first time I've been messed around with Standard Bank like this. They apparently pride themselves on their online customer services, however, last time I needed vehicle finance I had the same thing happen. All promises of call backs and service, with no follow up at all. So I took my business else where. It seems the only way to get anything done with this bank is to go into a branch. I don't have time for that during the week, I work long hours. But even then, I feel like I'm lucky if I get the service I need. Now I feel like I shouldn't even bother trying to get any thing done through the bank I put all my money into. They're quick to hold your money, but never want to help you when you need money. </p> <p> </p> <p>I've been with standard bank for 20 years. My father worked for standard bank for 40 years. And both he and I agree that it's time to move my business, including my accounts, to another financial services provider. </p> <p> </p> <p>It's been two decades, but it's time for us to part. Standard is surely the key word in the title. </p>