All my accounts show zero

On Monday, after traveling from Cape Town to Johannesburg I tried to do internet banking, and found that my accounts show zero balance and zero available funds. When I tried clicking on any of the accounts, the error message came back saying that the accounts weren't transactional. When by Tuesday morning it still wasn't correct I called the Prestige banking call center. I was told a message would be sent to my banker and that she would contact me to explain the situation. When I heard nothing by 16h30, I once again called the call center only to be told that my accounts had been frozen becauses my FICA is not up to date. I have received no noticfications. No emails, No sms's. No phone calls. The consultant could also not find any notices of contact having been made with me. He once again sent a message through to my banker. Monique. Standard bank can only apologise for the inconvenience.Really shocking service.