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nicette N
1 reviews | Active since Jul 2016
10 Sept 2019, 15:17
All I wanted was to protect my credit.
All I wanted was credit Life cover and after spending 30mins on the phone I still did not get anyone to help. Instead after requesting for a manager I get put through a department that can help. Im am so shocked with the service I was given from my own bank that I trusted for 10 years... How could I possibly recommend them to anyone when you want to contribute to they business no one wants to help. All I wanted was to protect my credit.
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Replies (2)
Standard Bank's replyOfficial
10 Sept 2019, 15:25Dear Nicolette Golding
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply10 Sept 2019, 15:25
Official
Dear Nicolette Golding
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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nicette N's updateReviewer Update
10 Sept 2019, 16:59If it wasn't for Norman that called me... I would have gone somewhere else. He managed to calm me down and assist with explaining and issuing the cover I needed...
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nicette N's update10 Sept 2019, 16:59
Reviewer Update
If it wasn't for Norman that called me... I would have gone somewhere else. He managed to calm me down and assist with explaining and issuing the cover I needed...