All I wanted was an account to monitor my homeloan...........still waiting!

Went into the Clearwater Branch to open an account since my new homeloan is with the Bank. I was told the account was being processed, needed authorisation and asked to wait outside, (understandably due to Covid19 protocols) they would phone me once all is done. This was on Thursday 3rd of December 2020, today is the Thursday 10th December 2020. Not a single call, not an excuse, not an sms just plain misery. Actually more worried about my FICA documents I shared. Its really a false start and a shock that in this day and age this level of customer inservice still exist!