All I want is to authorise ONE payment

I have been trying to make an online payment for a simple fanclub so that I can buy pre-release tickets for a concert. The payment is being stopped (well done anti-*****) and I simply want to authorise this one payment.<br> <br> I have tried 3 separate numbers now:<br> <br> ***- Was prompted for my card number and ATM PIN, then was told they don't match the system, and I eventually chose the prompt for clients who don't have cards.<br> I got through to a lady who gave me the direct number for authorisations and said she would put me through. This ended in a recorded message in another language and the call being cut off.<br> <br> ***- I chose the prompt for straight authorisations, was prompted for the type of authorisation, then asked for a merchant number!<br> <br> ***- chose the prompts to get to a consultant, and she said she would put me through to the right people. Apparently all of your consultants have been forwarding these requests to a private line, as the lady immediately knew who I was trying to reach when she informed me I was not transferred to Standard Bank.<br> <br> I cannot believe how difficult it has been to reach someone who can authorise a SIMPLE ONLINE PAYMENT.