All I want is an affidavit

<p>After paying off a rather large student loan I called Standard Bank to get a letter to send to credit bureaus so that the judgement can be take off of my report. </p> <p> </p> <p>Within in last week and this I have phoned 4 customer care consultants who have all had conflicting information. It started off as a 7 day wait last week, before being told that the request was never attended to because the account had been closed, to now being told the request had only been put in two days ago and that i would receive an Sms with the turn around time, which I did not receive. Now I've been told that I will only receive it the 30th of June. I was also told should I not receive it by then I was to call them and let them know so it could be escalated. When I asked for a manager I was told to call back in 30mins because they were all in a meeting. What kind of service is this?</p> <p> </p> <p>No wonder I don't do my day to day banking with Standard Bank when I can't even get a simple letter from them. </p>