AN
AUSTIN N

1 reviews | Active since Dec 2015

02 Dec 2015, 12:20

all i need is my money back

On the 2th of November 2015 I used a Standard bank ATM in Braamfontein to deposit R10 000 for a friend.<br> However the account number that I used was incorrect and the money went into a wrong person's account.<br> I then quickly had to find a nearest bank that was opened to report this and I did find standard bank in OR Tambo. I was assisted by a lady called Phuthi. <br> She called the wrong recipient to advise of what has taken place the person . The wrong recipient advised that he has not received an alert about the deposit , he would first check his bank statement then the money can be reversed.<br> I then visited a branch in Braamfontein the next day. I was advised that a mail was going to be sent to the wrong recipient to advise that they will be taking the money before a reversal can be done. I was helped by Tsholofelo Zitha.They advised that they will call me as soon as the money has been transferred to me.<br> It has now been 5 days and I still have not received a response from standard bank. I have called the branches at Braamfontein as well as OR Tambo numerous times and I have been told that the wrong recipient has still not advised that they got the money. I have proof of the deposit and

0
Replies (1)
Standard Bank
Standard Bank's reply03 Dec 2015, 08:55
Official
Hello annamani,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***