JW
Janine W
1 reviews | Active since Jul 2015
20 Jan 2020, 13:51
All departments at Standard Bank unresponsive
Standard Bank deceased estates / Standard Bank debt recovery / Standard Bank complaints division are all unresponsive. We are trying to settle a credit card debt for an estate late and not a single person from Standard Bank has responded to our numerous requests for a settlement balances. Besides holding up the finalization of the estate, the interest on the outstanding debt is accumulating due to finance charges. Totally unacceptable service standards and lack of empathy for the heirs of the estate.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Jan 2020, 11:33Hello Janine
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jan 2020, 11:33
Official
Hello Janine
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
04 Feb 2020, 11:26Dear Janine
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Feb 2020, 11:26
Official
Dear Janine
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
JW
Janine W's updateReviewer Update
07 Feb 2020, 14:56This issue has still not been resolved since the 20th of January. The account was settled and we are waiting for a settlement letter. All of a sudden a new statement with a different address, account number and outstanding balance arrives and Standard Bank says that it was a "linked card"??????????
JW
Janine W's update07 Feb 2020, 14:56
Reviewer Update
This issue has still not been resolved since the 20th of January. The account was settled and we are waiting for a settlement letter. All of a sudden a new statement with a different address, account number and outstanding balance arrives and Standard Bank says that it was a "linked card"??????????