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Opelo T
1 reviews | Active since Jul 2021
20 Jul 2022, 11:29
ALL 3 call agents hang up my call when they dont know how to assist me - Yamkela- Xhosa guy, Jessy- Indian Lady and Ronald- Colored Guy.
I've been in contact with StandardBank for 3 days and nobody is able/knows how to assist- Instead they all put me on hold and hand up. I am unable to do my online shopping because of an error on their side. All three agents ask me what card I'm using, the first 4 numbers of my card and if im shopping on a secure network. I've provided my information to them - all three of them have left my case unresolved and unattended to.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
20 Jul 2022, 11:33Dear Opelo
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Jul 2022, 11:33
Official
Dear Opelo
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Opelo T's updateReviewer Update
24 Jul 2022, 17:30Hi,
I am still waiting for assistance with regards to my issue. I have sent screenshots of the error message.
I am still waiting for assistance with regards to my issue. I have sent screenshots of the error message.
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Opelo T's update24 Jul 2022, 17:30
Reviewer Update
Hi,
I am still waiting for assistance with regards to my issue. I have sent screenshots of the error message.
I am still waiting for assistance with regards to my issue. I have sent screenshots of the error message.
Standard Bank's replyOfficial
25 Jul 2022, 07:51Hi Opelo
We appreciate you flagging your concerns with us.
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Standard Bank's reply25 Jul 2022, 07:51
Official
Hi Opelo
We appreciate you flagging your concerns with us.
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Opelo T's updateReviewer Update
26 Jul 2022, 09:1124 hours later and I still have not received feedback on a matter that was escalated to you last week Wednesday. Instead, I'm told my query is being escalated to shut me up.
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Opelo T's update26 Jul 2022, 09:11
Reviewer Update
24 hours later and I still have not received feedback on a matter that was escalated to you last week Wednesday. Instead, I'm told my query is being escalated to shut me up.
Standard Bank's replyOfficial
26 Jul 2022, 09:22Hello Opelo
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply26 Jul 2022, 09:22
Official
Hello Opelo
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***