TM
Terry M

1 reviews | Active since Sept 2024

01 Sept 2024, 17:02

***** alert

I have been a SB Customer since 1974....with a 20 Yr break. I have been *****ed for the second time for a lot of money. I receive an sms every few days...nobody bothers calling me.

SB ***** department knew exactly where the money had gone to in minutes (they told me this) All they have done is say words to me to protect SB....and that I have to wait 10 weeks to see if I maybe get anything back

I want to know 1.) How did the *****ster get my phone number. 2.) How did they know I had a SB account. 3.) How did *****sters know all details of how to cancel card the next day....etc etc etc 4.) On reporting this to SAPS....The detective told me that she had 300 similar cases on her desk.

How frightning is it to me it really feels like an inside job....where is it safe to keep my money if it is so easy for *****sters to trick you!

0
Replies (2)
Standard Bank
Standard Bank's reply02 Sept 2024, 06:54
Official
Hi Terry

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply02 Sept 2024, 08:02
Official
Hi Terry 

Thank you for the details. Our team will contact you.

 Kind Regards
 Standard Bank Hello Peter Team
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