Airtime problem

Good day<br> <br> On 28/9/2015 I purchased R300 airtime for my IPad. By accident I purchased Virgin Mobile airtime instead of Vodacom airtime. I made the purchase from the App and the icons for Vodacom and Virgin Mobile looks alike. I phoned Standard Bank's general enquiries and was met with a very impolite service representative. She informed me that it was not possible to claim back this money. I then asked to speak to her manger. She then put me through to her team leader, who was just as impolite as the first person that I spoke to. Her message was the same as the first.<br> <br> I cannot accept that is impossible to revert this transaction, it is R300 and as I am a teacher, this is a whole load of money to me. Even more than this, I was shocked at the poor quality of service that I received from Standard Bank. I hope that this matter can be resolved soon.<br> <br> Kind regards<br> Stephan van der Linde<br> <br>