1 reviews | Active since Nov 2011
Airtime Credited to CellC in error on mobile app
I am failing to get assistance from call centres of Standard Bank and CellC on a query that I have. Yesterday I purchased airtime on a Standard Bank Mobile app for 90 rands which was credited to CellC in error instead of my MTN cellphone number ***. I have checked with CellC call centre number and they have indicated that my MTN cell phone number is non-existent on CellC. This means the 90 rand airtime did not credit anyone with a similar number in CellC.<br> <br> The Standard Bank Call centre consultant indicated that i will not get a refund because its my mistake and the CellC consultant is saying the same as well. As much as there is a disclaimer the Standard bank mobile app has some issues how can it allow you to buy airtime in your cellphone number but under a different network to your cell number. It means that money can be reversible because it was not credited to any cell phone number.<br> <br> I am requesting for information for the right people who can resolve this matter. <br> <br>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
