RA
Razia A
1 reviews | Active since Dec 2017
24 Nov 2018, 15:35
A/H card problem cannot be helped
What is the purpose of a call center if they cannot help me in an emergency situation. I need help with my card or face dire consequences but the bank cannot assist. I've been told I need to go to an airport(what if I don't have a car) or go into the branch(it's 15h30 on a Saturday afternoon) who is going to explain to my boss why I haven't pitched up for work, on a Monday no less, with no leave. I don't know about you but I'd say this poses a problem or lack of ownership.
Dissatisfied
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Replies (1)
Standard Bank's replyOfficial
26 Nov 2018, 05:07 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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Standard Bank's reply26 Nov 2018, 05:07
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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*** (fax)
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*** (fax)
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