Aggressive Debt Collection Instead of Customer Support

I recently completed my debt review process after working extremely hard to settle all my accounts. The only account left was a small account linked to Standard Bank, which should have been the easiest one to pay off. I made an arrangement directly with Standard Bank to make payments on the balance, but the experience quickly became frustrating and stressful.

I attempted to make payments through the banking app and also tried electronic transfers using the banking details provided to me. The transfers were repeatedly rejected. Instead of receiving proper assistance and the correct payment details from Daly Credit Corporation, I was met with threats of legal action and pressure tactics.

As someone who genuinely wants to pay and settle the account, this treatment has been disappointing. Customers who are making an effort to resolve their debt should be assisted professionally, not intimidated. It feels like Standard Bank values aggressive debt collection more than helping loyal clients close their accounts responsibly.

This experience has left such a negative impression on me that I no longer wish to continue any business relationship with Standard Bank. I expected support and cooperation, especially after taking responsibility for my financial situation, but instead I experienced unnecessary stress over what should have been a simple settlement process.

I hope both Standard Bank and Daly Credit Corporation improve the way they communicate with customers who are actively trying to settle their accounts.