1 reviews | Active since Apr 2017

03 Aug 2022, 15:44

Aggravation with Standard Bank.

I have been the victim of *****. To reinstate on line banking necessitated 4 visits to the bank and 2 visits to the SAPS. Having re-established on line banking , one day later I find I am unable to get onto On Line banking. And, I have phoned the ***** line 4 times today. Having phoned early in the morning I was assured I would be called before 10am. The phone call never came so I phoned at 12ish. The phone was answered and I held on for over 25minutes - the responder was trying to get 'someone on the floor' to help me - I gave up. I have once again phoned and I await a phone back. The only praise I can give to Standard is the clarity of the voice who gives you options and tells you about the lack of bankers to answer your call. At least they do not tell you that you are important - just Thank you for patience and understanding - neither of which I have.

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Replies (1)
Standard Bank
Standard Bank's reply03 Aug 2022, 16:07
Official
Good Day Cecilia

This is not the level of service we strive for. 

We understand your frustration and would like to help.

We can assure you that your matter is now in the right hands. 

We have responded to you via email, please review and respond accordingly. 

We would like to get you sorted as soon as possible. 

Kind regards 
Standard Bank Help Centre 
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