ages to answer a call

Standardank fleet management takes ages to answer their phones. The past couple of weeks we are holding 35 minute or more before a consultant answers the phone to assist with authorization , we are a dealer that does more than one authorization a day and the customers get upset with us because their vehicles are taking so long... Where are the consultants and supervisors to assist us??? Why do they take so long to answer? We as dealers are losing customers because of bad service from standard bank fleet service.<br> I am sure we are not the only dealer with this problem, can someone please sort this out.<br>