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Dreyfus M

1 reviews | Active since Feb 2010

26 May 2025, 18:47

Agents not able to reset pin

Dreyfus Molokisetsi Malangabi to complaint.resolutioncentre 13 minutes agoDetails

Hi there

It all started this past Saturday when I wanted my 500 IM and was treated like a mad *** Can someone slap me for even considering using cardless service from STd bank because clearly your developers are defeated the service is standard like the name suggests? I can't reset pin for 2 of my transactions in my cellphone, technically standard bank won't give me the pin for money that's in my possession already.

My brother owed me, paid me and he died!!! Biggest mistake was asking someone else but what's wrong with that? It's meant to make life easier, instead it's a nasty tug of war.

If anyone at Standard Bank is interested you can logon IM on ***, my brother asked the sender to send the both transactions to me how am I to contact your client? I mean you should be able to reset that pin that's why there's a call centre. I'm disgusted .... AG it defeats the purpose

Drey ***

0
Replies (4)
Standard Bank
Standard Bank's reply27 May 2025, 07:10
Official
Good day Dreyfus,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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DM
Dreyfus M's update28 May 2025, 13:14
Reviewer Update
Oh well it's now over 24hrs since call logged and still screaming for service.
Atleast keep to your word if anything.
It's now 13:14
Standard Bank
Standard Bank's reply28 May 2025, 13:19
Official
Dear Dreyfus

We will follow up with our team.

We will be in touch with further feedback.

 Kindest regards, 
Standard Bank Hello Peter Team 
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DM
Dreyfus M's update29 May 2025, 12:13
Reviewer Update
Query was assigned to Gorden Bila, However he can only do so much and unfortunately his powers limits him to help as much as he wants to. The only problem or shortcoming that he struggles with is communication right now I sent an email an hour ago he has not.responded. I don't know if he's winning with my query or not he is bad with communication and it frustrates me. Was this resolved or not?