AM
Aviwe M
1 reviews | Active since Jun 2019
20 Aug 2024, 11:25
Agent doesnt want to cancel Funeral policy under my name
I want to cancel my funeral cover with Standard Bank because it is expensive, They have been giving me a run around its been 2 days. Claiming it is paid by my daughter so they can not cancel it until they speak to her. I am very frustrated with this kind of service. Why I can't cancel a policy under my name? Why? I don't want it. Another financial service offered me a better policy. I don't want it !!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
20 Aug 2024, 11:28Good Day Aviwe.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Aug 2024, 11:28
Official
Good Day Aviwe.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
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Aviwe M's updateReviewer Update
20 Aug 2024, 11:32Query has been resolved. Thank you.
The policy is cancelled.
The policy is cancelled.
AM
Aviwe M's update20 Aug 2024, 11:32
Reviewer Update
Query has been resolved. Thank you.
The policy is cancelled.
The policy is cancelled.
Standard Bank's replyOfficial
20 Aug 2024, 12:48Good day Aviwe.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
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Standard Bank's reply20 Aug 2024, 12:48
Official
Good day Aviwe.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
AM
Aviwe M's updateReviewer Update
23 Aug 2024, 09:30My instalment for the cancelled funeral plan is taken off my account. Really disappointment with Standard Bank service. I would not ever recommend this Insurance to anyone ever! I have been now transferred to 5 different departments. Very *********** company.
AM
Aviwe M's update23 Aug 2024, 09:30
Reviewer Update
My instalment for the cancelled funeral plan is taken off my account. Really disappointment with Standard Bank service. I would not ever recommend this Insurance to anyone ever! I have been now transferred to 5 different departments. Very *********** company.
Standard Bank's replyOfficial
23 Aug 2024, 09:38Hi Aviwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Aug 2024, 09:38
Official
Hi Aviwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***