AGAIN! STANDARD BANK INSURANCE HAVE FAILED TO DELIVER AN EFFICIENT SERVICE

<p>I have been struggling with SBI since 4th February 2016 (Ref 16/004437 and 16/020107) to finalise and pay the claim for the repair of water leaks, leaving me with a water bill of R7228.30,and the damaged caused by the plumbers to reach the leak. I was paid out for the two leaks by SBI after many hours on the phone, again left with a huge telephone account because one holds on for hours listening to recording before being attended to by a Consultant. When I eventually got through and spoke to a Consultant I was assured that I was covered for any damages to my property incurred by the Plumbers to reach the leaks. On the 14th April I emailed a quote to repair the paving to the pool area because this needed to be broken by the Plumbers to reach the leaks. A follow up email send on 18th April AND AGAIN NO RESPONSE and in sheer desperation phoned the call centre on the 3rd May and which prompted Chamiera to all me and advise that Sheri lee Robinson would be handling my claim and would contact me the next day AND AGAIN NO RESPONSE so called the call centre on 6th May. GUESS WHAT STILL NO RESPONSE AFTER 2 ½ MONTHS BUT THEY ARE STILL DEDUCTING MY MONTHLY PREMIUM FROM MY BANK ACCOUNT AND THE POOL PLAVING IS STILL BROKEN!!! As a paying Standard Bank client I am appauled and cannot understand how a large institution like Standard Bank Insurance Brokers cannot up their business and give an efficient service like they advertise. I am disgusted.</p>