Again Not very Happy

Dear Standard Bank Team,

I am writing to formally raise a complaint regarding the complete lack of service I have received over the past two weeks.

Two weeks ago, I contacted your team via email regarding issues with my accounts, including a bank card that is not functioning. To date, I have received no response whatsoever — not even an acknowledgement of my query.

Yesterday, I followed up telephonically and was informed that someone would call me back. No one has done so.

Today, I attempted to escalate the matter further, however the branch manager has not answered my call, leaving me without any assistance or recourse.

It is extremely concerning that after two weeks, I have received no service, no communication, and no resolution. This is far below the standard expected from a leading financial institution.

I request the following as a matter of urgency:

Immediate contact from a representative who can resolve my issue An explanation for the complete lack of response over the past two weeks Urgent resolution of my non-functioning bank card

Please treat this matter with urgency. If I do not receive a prompt response, I will escalate this complaint further.

(The last time I tried to escalate my complaint I got told to go bank somewhere else, I don't know what to do anymore, at least you read Hello Peter)