Again Empty promises

I gave a review on hellopeter a week ago about how bad the service is at Standard bank. Their complaints department phoned me the same day, told me they will have an answer for me the same day, Thursday 16 November but no later than the next day Friday 17 November. They also said they will stop the attorneys that are harassing me and the attorneys wouldn't contact me again until they resolve the problem. Well once again they **** to me like they did numerous times in the past year. It is a week later and no response and once again the attorneys are sending threatening messages!! This clearly shows that the staff at Standard bank doesn't know what they are doing and just keeps on passing the bucket.