Again *****ed up an international payment

Item: Standard Bank
Rating: 1
Author: Izak J

Again another international payment that was not done by standard bank, second one in 2 months. And when you query you get told that there is no way to contact the team that handles international payments. Any messages to a Mayibuye Botya lies there for about 24 hours, and then it takes her 24 hours to respond. They are pathetic, don't use them

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

28 Dec 2023, 11:52

Hi Izak

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply28 Dec 2023, 11:52

Official

Standard Bank's replyOfficial

04 Jan 2024, 08:36

Hi Izak

Thank you for taking our call.

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply04 Jan 2024, 08:36

Official