NB
Nicole B
1 reviews | Active since Apr 2012
02 Apr 2024, 18:03
Again bad service
I have been trying since the beginning of Marxh to get the debi check for my new banking details whichis 2 different banks only to get told they can use the same one. I have asked for a manager to call me to exppain this as to me this is not allowed and im still waiting. In the meantime i have done a eft payment for my bond as i dont like to be behind. Pleass can a manager call me on ***
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
02 Apr 2024, 18:30Hi Nicole
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Apr 2024, 18:30
Official
Hi Nicole
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
NB
Nicole B's updateReviewer Update
03 Apr 2024, 16:23I have not received a call today however i have received a sms for a service request.
My request was for a manager to call me why am i surprised that hasnt happened
My request was for a manager to call me why am i surprised that hasnt happened
NB
Nicole B's update03 Apr 2024, 16:23
Reviewer Update
I have not received a call today however i have received a sms for a service request.
My request was for a manager to call me why am i surprised that hasnt happened
My request was for a manager to call me why am i surprised that hasnt happened
Standard Bank's replyOfficial
04 Apr 2024, 14:47Hi Nicole
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can contact you.
Kindest regards, Standard Bank Hello Peter Team***
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can contact you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Apr 2024, 14:47
Official
Hi Nicole
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can contact you.
Kindest regards, Standard Bank Hello Peter Team***
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can contact you.
Kindest regards, Standard Bank Hello Peter Team***
NB
Nicole B's updateReviewer Update
04 Apr 2024, 15:01Hi there sorry i work in a call centre. please make contact tomorrow i am working from home
NB
Nicole B's update04 Apr 2024, 15:01
Reviewer Update
Hi there sorry i work in a call centre. please make contact tomorrow i am working from home
Standard Bank's replyOfficial
04 Apr 2024, 15:10Dear Nicole
Our team will be in touch with further feedback.
Sorry for the inconvenience experienced thus far.
Kindest regards, Standard Bank Hello Peter Team***
Our team will be in touch with further feedback.
Sorry for the inconvenience experienced thus far.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Apr 2024, 15:10
Official
Dear Nicole
Our team will be in touch with further feedback.
Sorry for the inconvenience experienced thus far.
Kindest regards, Standard Bank Hello Peter Team***
Our team will be in touch with further feedback.
Sorry for the inconvenience experienced thus far.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
04 Apr 2024, 15:17Hi Nicole
Thank you for taking our call. as per our telephone conservation we will follow up and get the manager to contact you tomorrow.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Thank you for taking our call. as per our telephone conservation we will follow up and get the manager to contact you tomorrow.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply04 Apr 2024, 15:17
Official
Hi Nicole
Thank you for taking our call. as per our telephone conservation we will follow up and get the manager to contact you tomorrow.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Thank you for taking our call. as per our telephone conservation we will follow up and get the manager to contact you tomorrow.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
NB
Nicole B's updateReviewer Update
10 Apr 2024, 13:02STILL NO MANAGER HAS CALLED ME TO TELL ME WHY YOU CAN USE ANOTHER BANKS DEBI CHECK FOR A NEW BANK ACCOUNT, NOT SURPRISED AT ALL AS STD BANK HAS BECOME JUST LIKE EVERYONE ELSE DONT CARE AT ALL ABOUT THE CUSTOMER
NB
Nicole B's update10 Apr 2024, 13:02
Reviewer Update
STILL NO MANAGER HAS CALLED ME TO TELL ME WHY YOU CAN USE ANOTHER BANKS DEBI CHECK FOR A NEW BANK ACCOUNT, NOT SURPRISED AT ALL AS STD BANK HAS BECOME JUST LIKE EVERYONE ELSE DONT CARE AT ALL ABOUT THE CUSTOMER
Standard Bank's replyOfficial
10 Apr 2024, 13:18Good day Nicole
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Apr 2024, 13:18
Official
Good day Nicole
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
NB
Nicole B's updateReviewer Update
17 Apr 2024, 12:08How is this treated as a priority????
today is the 17th April and still no one has called me so again month end there will be a issue with the bond that isnt my fault
today is the 17th April and still no one has called me so again month end there will be a issue with the bond that isnt my fault
NB
Nicole B's update17 Apr 2024, 12:08
Reviewer Update
How is this treated as a priority????
today is the 17th April and still no one has called me so again month end there will be a issue with the bond that isnt my fault
today is the 17th April and still no one has called me so again month end there will be a issue with the bond that isnt my fault
Standard Bank's replyOfficial
17 Apr 2024, 12:11Dear Nicole
Sorry for the delay caused in this regard.
Please note we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Sorry for the delay caused in this regard.
Please note we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Apr 2024, 12:11
Official
Dear Nicole
Sorry for the delay caused in this regard.
Please note we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Sorry for the delay caused in this regard.
Please note we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***