CV
Corrine V

1 reviews | Active since Sept 2016

15 Apr 2023, 19:46

Again..... 2 times in 1 week

2 times in one week Now I do 2 interaccount transfers and only one is reflecting. I tried calling, email, app msg, call me back. 5 days later I have not spoken to a person and money is still not in account that it was transferred to and now I have been charged extra because payment "wasn't made".

0
Replies (11)
Standard Bank
Standard Bank's reply16 Apr 2023, 08:22
Official
Dear Corrine 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for our feedback.
 
Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply16 Apr 2023, 09:41
Official
Good Morning Corrine

Our team tried calling you to no avail.

Please confirm a convenient time we may contact you.

Have a great day further.

Kind regards

Standard Bank Hello Peter Team 
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CV
Corrine V's update16 Apr 2023, 17:47
Reviewer Update
You did not try contact me this morning as I would have answered my phone, there is no missed call or any record of a call so please do not lie and try make as if you are making an effort.
CV
Corrine V's update16 Apr 2023, 17:48
Reviewer Update
You can call any time and I will answer.....

Standard Bank
Standard Bank's reply17 Apr 2023, 07:32
Official
Good Morning Corrine 

Thank you for writing back to us.

Please be on the look out for our call as our team will be in touch.

Have a great day further.

Kind regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply17 Apr 2023, 15:25
Official
Good day Corrine

Our team made another attempt to connect with you just now.

Please include a time that is convenient for us to reach you.

Looking forward to hearing from you.

Kind regards
Standard Bank Help Centre
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CV
Corrine V's update17 Apr 2023, 21:22
Reviewer Update
NO they did not, I have had my phone on me all day, I had a call this morning with on one on the other side.
my number is *** or ***.
You have send me an sms stating that the issue has been resolved... IT HAS NOT BEEN..
PLEASE WOULD SOMEONE ACTUALLY CONTACT ME.
Standard Bank
Standard Bank's reply18 Apr 2023, 06:14
Official
Good day Corrine

Please confirm the suitable time we can contact you. 

We will be in touch with further feedback.

Thank you

Kind regards
Standard Bank Help Centre
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CV
Corrine V's update19 Apr 2023, 09:42
Reviewer Update
OH SOUL YOU CAN CONTACT ME ANYTIME I HAVE BEEN WAITING FOR YOUR CALL!!!!!!!!!!!!!
THIS IS GETTING COMPLETELY OUT OF HAND.
Standard Bank
Standard Bank's reply19 Apr 2023, 09:44
Official
Morning Corrine

We sincerely apologize for the inconvenience .

Please be on the look out for our call.

Thank you

Kind regards
Standard Bank Help Centre
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Standard Bank
Standard Bank's reply19 Apr 2023, 09:49
Official
Good Morning Corrine 

Thank you for taking our call.

Once again our humble apologies for the inconvenience experienced.

Kind regards
 
Standard Bank Help Centre
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