LP
Lise P
1 reviews | Active since Aug 2013
29 Mar 2016, 14:34
AFWUL customer service at customer service dept.
Mastercard/Standard Bank - you can learn from your competitors how to deliver a new card. Firstly your courier service lies about trying to contact you as their text message says - the honest truth would be \please call us\". With ***** being a everyday reality why should I trust a service that begins with dishonesty?<br> Then when I try to phone myself - it takes 5 transfers and 30 minutes for me to be told what I would have assumed in the first place. FNB have an unbelievable process. <br> When I try to complain to customer complaints, I get put on hold AGAIN, very unpleasant experience and totally unnecessary."
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
30 Mar 2016, 13:11Hello LP0768,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply30 Mar 2016, 13:11
Official
Hello LP0768,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
