LP
Lise P

1 reviews | Active since Aug 2013

29 Mar 2016, 14:34

AFWUL customer service at customer service dept.

Mastercard/Standard Bank - you can learn from your competitors how to deliver a new card. Firstly your courier service lies about trying to contact you as their text message says - the honest truth would be \please call us\". With ***** being a everyday reality why should I trust a service that begins with dishonesty?<br> Then when I try to phone myself - it takes 5 transfers and 30 minutes for me to be told what I would have assumed in the first place. FNB have an unbelievable process. <br> When I try to complain to customer complaints, I get put on hold AGAIN, very unpleasant experience and totally unnecessary."

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Replies (1)
Standard Bank
Standard Bank's reply30 Mar 2016, 13:11
Official
Hello LP0768,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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