Aftersales nonexistent

Unfortunately there's nothing less than 1 star. I have so many complaints about this bank. We have a business account with a credit card. This item was sold to us by one of your business bankers (Khwezi Zitumane). You are quick to sell your business and take our money, but your after sales are non existent. I have been trying to reach the business banker since 8 March. We made 2 payments via the credit card on our mobile banking app in February. When I go online none of the transactions shows, I cannot pick up anything, and neither does it show me the balance I must pay. It shows an error. The banker to date has not made contact with me since I find the mobile app extremely nauseating. In addition to that I logged online via the standard bank online portal, and again it shows NO transactions outstanding. I tried to view a 60 day or even a 90 day history, but it shows nothing to display. How is this even possible???? I eventually managed to get a transaction history and it shows the balance owing but it doesn't show that anywhere in the actual balance. Now when I made that payment, now it shows me that I am in credit of the amount paid. Which I;m not supposed to be as I just settled the account! Also a payment was taken off our business account to the credit card on 02 March, however we made our first payment on 15 February. Does your bank take a minimum payment for the credit card at the end of each month? And not 30 days after a transaction was made? Your services are very disappointing. We were assisted so quickly with a credit card, but the after sales are appalling.

Needless to say also charging for a POP R7,00 after each transaction. That's totally unacceptable and disgusting