1 reviews | Active since Nov 2015
AFTER TWO DAYS - URGENT - NO RESPONSE NOR FEEDBACK
Posted as compliment in error earlier on. VERY WRONG!<br> <br> I was always under the impression Private Banking bought benefits.<br> <br> WRONG!<br> <br> Sent urgent email to my Private Banker yesterday morning. Got a Read receipt, no acknowledgement.<br> <br> Followed it up this morning, pointing out urgency.<br> <br> No response.<br> <br> Tried to phone. Pre-recorded message \There is nobody available to take your call".<br> <br> Left message. No response. Tried to phone 3 more times. Same recorded message every time.<br> <br> Tried to mail Private Banker's assistant. Auto response \""I am out of office and have no access....\""<br> <br> This is what a \""Preferred client\"" gets? *** HELP a Branch client!<br> <br> Now I know why Capitec is growing so fast! """
Thank you for your posting.
It is with sincere regret that we learnt about lack of feedback to your request from the private banker.
Your private banker has confirmed that she contacted you already.
I apologise for undue frustration and for any inconvenience caused in the matter.
Kind regards
Complaint Resolution Centre
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Thank you for your posting.
It is with sincere regret that we learnt about lack of feedback to your request from the private banker.
Your private banker has confirmed that she contacted you already.
I apologise for undue frustration and for any inconvenience caused in the matter.
Kind regards
Complaint Resolution Centre
***