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Konstantin P

1 reviews | Active since Dec 2014

07 Jan 2019, 17:00

After some 20 years with Standard Bank I'm the verge of changing my banker

I cannot believe how poor the Standard Bank customer service has become. After numerous calls and my problem being escalated for months now, there's still no resolution to a very simple matter. Promises for "we will call you back" are something routine for Standard Bank employees, but not even a single call back has materialized for months now. I dislike complaining on social media, but after months of frustration with Standard Bank I'm left with no other alternative.

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Replies (3)
Standard Bank
Standard Bank's reply08 Jan 2019, 01:14
Official
 
Thank you for posting your comments. 
 
Your matter was escalated accordingly.  We will revert to you as soon as possible. 
 
Kind regards 
 
Clint Chetty 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply08 Jan 2019, 15:07
Official
Dear  Konstantin 

Thank you once again for posting your comments.

I refer to our telephonic conversation earlier and would like to advise that this matter has been responded to.

Kind regards

Serisha Nagan
Complaint Resolution Centre
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KP
Konstantin P's update08 Jan 2019, 16:17
Reviewer Update
Finally after complaining on hellopeter.com I received a telephone call. The outcome of the call is that after I've been given the run around for months I have no protection on my credit card when I shop online. Banks shouldn't allow online purchases at all if they cannon provide us protection against ***** by a online merchants. Anyway, I have refer the matter to the Banking Ombudsman for clarification and will post after response is received.