After receiving a call from Standard bank's Olivia Frederickson who could not and still won't give me an answer I am totally fed up and dissatisfied with this unsolved query coming down a while now

After receiving a call from Standard bank's Olivia Frederickson who could not and still won't give me an answer I am totally fed up and dissatisfied with this unsolved query coming down a while now. And the best of all is I keep getting a response saying 'we are sorry you feel this way and this is not how our clients should be treated' but to date the ucount is still not sorted and my debit not reversed. Standard bank is just like all the other banks *****ing money from their clients and don't even get me started on the garage card charges nevermind the costs and the fact that the account is being paid in full each and every month. All and above making millions out of their clients trying to make a living. Shame on you standard bank