1 reviews | Active since Mar 2009
AFTER POSTING A RESOLUTION, NOTHING HAD BEEN DONE - *****
Hey Standard Bank
Please see your reply of 25/9/2020, well yesterday, my card was blocked yet again AND YOU DID NOT CHANGE MY CELL NUMBER AS YOU SAID YOU WOULD.
I was again embarassed by a declined card,I I phoned the call centre and after answering 20 million security questions, the cell number I discovered had NOT been updated.
I think it is time to change banks to a bank which will deliver what they promise.
Have a look at the history on the account......................BIG LOSS
Business reply Standard Bank's reply:
25 Sep 2020, 10:41
Good day Alison Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that as per our telephonic conversation on the 25/09/2020 AT 10:18 am, your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards.
Complaint Resolution Centre
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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This is absolutely the worst Customer service I have ever encountered almost 1 week later for a cellphone number to be updated?????????????????
This is absolutely the worst Customer service I have ever encountered almost 1 week later for a cellphone number to be updated?????????????????