After over a year my problem is not resolved!

Over a year ago my cheque card was swallowed at the ATM, i went to the bank to report. After many visits, firstly to the Rondebosch branch, then Constantia, then to Blue Route where I actually hold the account. It was eventually discovered that an amount of R 500 odd had not gone through for some petrol that I had bought around the same time that my card was swallowed. At first i started getting really annoying calls from the card department telling me that my cheque card was in arrears and that i needed to pay R 500, this did not make sense as my cheque card is not tats type of account, it does not go into arrears. They eventually worked out that they were calling me incorrectly and apologised, but i kept gettng calls, i spoke to the supervisior who promised to send me a official apology email, which i never received. They have now worked out that the R 500 was for petrol that i bought but didnt process properly and they said it wil have to come off my account before the card will be active again. I was told this would take a couple of days, it has been weeks and still that amount has not come off. it has been over a year that this incredibly annoying situation has gone on.