NL
Nita L

1 reviews | Active since Oct 2017

10 Oct 2023, 11:17

After numerous complaints and numerous calls Standard bank is still not covering the client

After numerous complaints and numerous calls Standard bank is still not covering the client. I have informed you multiple times of a contract that has been cancelled and closed, still you let the debit order go on and still I am losing money. Never mind the fact that I have to pay the debit costs and the charges. but hell who cares, not you. This has become a useless fight and I may as well just close my account and move it. Not going to win this fight or ever get my money back, next month they just change the debit amount again and Standard is way to useless to pick this up and again money is being ******. Really tired of Standard bank wasting my hard earned monies.

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Replies (2)
Standard Bank
Standard Bank's reply10 Oct 2023, 11:26
Official
Good day Nita,

This is not the level of service we strive for. We understand your frustration and are here to help. 

We can assure you that your matter is receiving our attention, and one of our friendly bankers will be in touch.
 
Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 Oct 2023, 14:15
Official
Gooo Day Nita

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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