After hours of waiting no one attended to open a new account at branch

On Thursday I tried to open a "55+" account for senior citizen at Standard Bank. The Milnerton branch next to my home was closed, a sign referring to the branches in Bayside Centre or Canal Walk, both malls and not really convinient and safe to visit for elderly people in times of COVID-19. As there was no online option to open this account, I went to the branch at Bayside Centre in Table View. After waiting outside the branch for about half an hour, the receptionist came out and addressed everyone in the queue, so I told her that I want to open an account for seniors. She said that she will get back to me. After almost another half an hour it was my turn to enter the branch, received a waiting number and was asked to take a seat in the waiting area until this number would be called. Waiting for another hour I overheard people next to me saying that they were waiting already for 3 and the other one for 4 hours. As I need to eat regularly because of medical condition, I went to the reception and told the lady that I would not be able to wait much longer and if they could not make appointments so that older people and the ones with medical conditions do not have to wait all day. She asked if I had already some account with them and I showed her the bond account that I got with Standard Bank. She then copied the statement of this bond account, my ID and proof of residence and noted my contact number, telling me that Friday morning someone from the branch would call me and tell me at what time to come in in order to open the account. Unfortunately I did not receive any call on Friday or Saturday... It seems that Standard Bank in not in need of new clients and also does not respect older clients. Because I got the bond with them, I would prefer to have also my account there, that's why I did not make an appointment with another bank yet, even when Absa offered to send someone to my home in order to open an account. Maybe they had a bad day at this branch and will proof that they can do much better in this or another branch nearby. I will give Standard Bank until Tuesday before I check with another bank and keep the followers posted here.