1 reviews | Active since Dec 2013
After almost 2 months still no business card
On the 5th of February I went to the Helderberg Branch to open a business account and was assisted by a Deon. After he opened my account I was informed that my business check card will take up to 10 working days. I left without any cards to my account or any internet banking services as I was told better to wait for my card. Three weeks later I phoned the call centre and after being transferred 3 times I was on a conference call with 2 ladies saying that my application was submitted but for some reason my card has not been issued and they have put a query on it and suggested I go to the bank and get a normal debit card in the meantime. which I did and after 2 hours I got a debit card, but was still advised to wait for my business check card before they can set up internet banking for me. A week later on the 17th I went back to the bank enquiring about my business check card and at same time ask to set up internet banking as I was receiving money into my account but could not do any transfers or payments. I was told that my card has still not been issued and that they could not setup internet banking as there systems were down. THE WORST SERVICE EVER FROM ANY BANK. STILL CARDLESS!!
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
