After a year still no service when it comes to international payments.

Last year about this time I had the same problem. My daughter's birthday is tomorrow, her granny from Australia send her some money for her birthday. Yesterday I got the confirmation to say Standard bank received the money and I have to go online to approve the transaction. When I got online and followed the instructions, I got a message saying under 18 individuals cannot accept inward tele-transmissions. Today I've received a mail from Tshepo Motloung saying the processing team will forward the manual BOP form and once I've completed it I must return it to the email address: *** , quoting the reference number: IT25112ZA***. So my question is how long will I have to wait for this form and then once completed how long do we wait again as I've checked the email provided comes back as the domain doesn't exist. Surely they can see upfront that it is a minors account. This is the thing, one trust your bank to provide the service so that you can get money to people in time, but clearly Standard bank time on time fail to do this. Can't believe last year with her birthday I had to fight the same fight and here I am again. Should one just directly come to Hello Peter from the beginning to get service. Even on social media all you see is how no one get service from Standard Bank and that a "Kevin Pillay" is the only person providing service. Should I ask him to assist me with my issue? My daughters account number is: *** - Kelly Quiterio. The international payment is from her granny in Australia - Edevina Quiterio. I would love for someone to help me to get her money in her account before her birthday this year, please. Please also check that your forex people don't provide email addresses where the email doesn't even exist. Karen Swart - ***