After 40 minutes on the phone, issue still not resolved

<p>I needed to change an email address for statements that get emailed to me. Last week I was on the phone with 6 different consultants, eventually ending up with Stephanie in Self Service banking. Call ref ********** 241. All I needed was an email address change. 40 minutes later and I thought she had sorted the problem out, but alas, still not statements emailed to me yesterday. This was after Thibault Square branch said they could not help me. Please can you rectify this once and for all as I really do not have time to phone your call center again.</p>