After 4 failed attempts via the call centre to get my statements Hello Peter is my last resort

After 4 failed attempts to get hold of my Marketlink Statement, I have to again share my experience here in an attempt to get results!!!!!

RE: Complaint Reference Number: ********** 091

I trust you are well. Above Reference number is with the call centre but I am at my wits end as I am getting no results. I hope I can ask you to assist me in this matter. It is indeed a very sad state of affair that the only time I get assistance is when I post in hello Peter.

It is again some *********** person ********** 1 who decided that I need to get my Marketlink account via snail mail in Jan. I contacted the call centre and asked why they changed to the unreliable post office and to continue to send me my statements via emial as they have done since 2011?

IN March I phoned asking to ask for my outstanding statements – spoke to Thando who was great and promised me results by the end of business as SHE HAD ESCALATED THE REQUEST. On Tuesday 4 June spoke to Cillie who PROMISED ME AGAIN THAT IT WAS ESCALATED and I will receive my outstanding statements.

TO DATE NOTHING RECEIVED!!!!! What does escalating means. Staircase to no where.

Outstanding statements on Marketinlink ********** 96 Statements outstanding 92 - mid Jan to mid Feb 93 - mid Feb to mid-March 94 – mid March to mid April 95- mid April to mid May

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