After 30 years of Business - this is the service you receive????

With the holiday payment option on bond payment was offered, we took up the offer since both my husband and I work for ourselves. However, two very important problems occurred: one, they tried to take the money out of my account despite having asked for the holiday which they charged me a reversal fee on and secondly, they took our access bond away which is what we survive on? Please note, we did actually ask them if that was going to happen and they said no. Now what?? We need help here.