GG
Guillaume G
1 reviews | Active since May 2016
10 Dec 2024, 09:21
After 30 years I'm leaving this bank
This used to be a great bank, but after 30 years I am leaving, account got locked by transactional ***** department, and even after multiple chats and calls, and even going to the bank branch and waiting almost 2 hours in line, but nobody is able to tell me what is going on, and I don't have access to my funds, just a "someone will phone you" this has been going on since Friday 6 Dec 2024... Standardbank you are stuck in the past with you processes, and you are not agile at all.
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
10 Dec 2024, 09:36Hi Guillaume
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Dec 2024, 09:36
Official
Hi Guillaume
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Guillaume G's updateReviewer Update
10 Dec 2024, 09:39Been trying the chat portal, what a struggle... I just need my money so I can close this account and forget about Standardbank
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Guillaume G's update10 Dec 2024, 09:39
Reviewer Update
Been trying the chat portal, what a struggle... I just need my money so I can close this account and forget about Standardbank
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Guillaume G's updateReviewer Update
10 Dec 2024, 09:45They have been looking into the matter since 6 December, and you are holding my money hostage, what if I'm stuck next to the road and need to repair a tyre? Or buy food? I am so glad I moved my salary to another bank or I would not have been able to feed my children while you "look into it"
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Guillaume G's update10 Dec 2024, 09:45
Reviewer Update
They have been looking into the matter since 6 December, and you are holding my money hostage, what if I'm stuck next to the road and need to repair a tyre? Or buy food? I am so glad I moved my salary to another bank or I would not have been able to feed my children while you "look into it"
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Guillaume G's updateReviewer Update
10 Dec 2024, 09:48All that I could find is that someone sent an email to the bank, and then the bank immediately blocks my account without even consulting with me, so its that easy to have someone's account blocked if you want to be malicious... just send an email and Standardbank will block the account, and after all of this all I will get is a "we apologize for the inconvenience" because its not you being wronged
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Guillaume G's update10 Dec 2024, 09:48
Reviewer Update
All that I could find is that someone sent an email to the bank, and then the bank immediately blocks my account without even consulting with me, so its that easy to have someone's account blocked if you want to be malicious... just send an email and Standardbank will block the account, and after all of this all I will get is a "we apologize for the inconvenience" because its not you being wronged
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Guillaume G's updateReviewer Update
10 Dec 2024, 10:039:39- Your request is important to us.... you are currently next in line approx. waiting time 1 minute, now its 10:02..... still waiting
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Guillaume G's update10 Dec 2024, 10:03
Reviewer Update
9:39- Your request is important to us.... you are currently next in line approx. waiting time 1 minute, now its 10:02..... still waiting
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Guillaume G's updateReviewer Update
10 Dec 2024, 10:24Consultant left the chat without answering my question
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Guillaume G's update10 Dec 2024, 10:24
Reviewer Update
Consultant left the chat without answering my question
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Guillaume G's updateReviewer Update
12 Dec 2024, 08:42Tomorrow will mark a whole week without access to my account, imagine this was my main account and I couldn't buy food for my kids, or put petrol in my car to come to work, the best decision I could have made was to move my salary to another bank... got a response in email yesterday: "an investigator will make contact AS SOON AS THE CASE IS LOGGED... OMG!!! So I'm still in line for this to be investigated??
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Guillaume G's update12 Dec 2024, 08:42
Reviewer Update
Tomorrow will mark a whole week without access to my account, imagine this was my main account and I couldn't buy food for my kids, or put petrol in my car to come to work, the best decision I could have made was to move my salary to another bank... got a response in email yesterday: "an investigator will make contact AS SOON AS THE CASE IS LOGGED... OMG!!! So I'm still in line for this to be investigated??
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Guillaume G's updateReviewer Update
14 Dec 2024, 07:23Well here we are 8 days without access to my account.. and not a single person has phoned me, 8 days that I cant use my money! How much longer? What else should I do? Can I go to ombudsman?
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Guillaume G's update14 Dec 2024, 07:23
Reviewer Update
Well here we are 8 days without access to my account.. and not a single person has phoned me, 8 days that I cant use my money! How much longer? What else should I do? Can I go to ombudsman?
Standard Bank's replyOfficial
14 Dec 2024, 09:53Dear Guillaume
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2024, 09:53
Official
Dear Guillaume
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
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Guillaume G's updateReviewer Update
14 Dec 2024, 10:13These “template replies” land nowhere if nothing is being done
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Guillaume G's update14 Dec 2024, 10:13
Reviewer Update
These “template replies” land nowhere if nothing is being done
Standard Bank's replyOfficial
14 Dec 2024, 12:21We will be in touch with further feedback. Please be on the look out for our communication.
Standard Bank's reply14 Dec 2024, 12:21
Official
We will be in touch with further feedback. Please be on the look out for our communication.
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Guillaume G's updateReviewer Update
19 Dec 2024, 05:43Tomorrow will be the 2 week mark, emails to complaints department yielded no result yet, no timeline or feedback, no calls from the department that blocked the account, I am all but given up..
I will not recommend Standardbank to anyone. I suspect they are inundated with other issues far more important than mine..
I will not recommend Standardbank to anyone. I suspect they are inundated with other issues far more important than mine..
GG
Guillaume G's update19 Dec 2024, 05:43
Reviewer Update
Tomorrow will be the 2 week mark, emails to complaints department yielded no result yet, no timeline or feedback, no calls from the department that blocked the account, I am all but given up..
I will not recommend Standardbank to anyone. I suspect they are inundated with other issues far more important than mine..
I will not recommend Standardbank to anyone. I suspect they are inundated with other issues far more important than mine..
Standard Bank's replyOfficial
19 Dec 2024, 09:48Dear Guillaume
We sincerely apologize for the inconvenience caused.
Please note that we have requested urgent feedback from our team.
We will provide feedback once received.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Please note that we have requested urgent feedback from our team.
We will provide feedback once received.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Dec 2024, 09:48
Official
Dear Guillaume
We sincerely apologize for the inconvenience caused.
Please note that we have requested urgent feedback from our team.
We will provide feedback once received.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Please note that we have requested urgent feedback from our team.
We will provide feedback once received.
Kindest regards
Standard Bank Hello Peter Team
***