After 3 years my detaisl are still not updated

<p>I completed their 'official' complaints form on their website last week and have yet to receive feedback. I sent and email to your customer care line yesterday and no one responded.</p> <p> </p> <p>I am extremely frustrated that Standard Bank is incapable of updating my details. I have unsuccessfully been trying for the past 3 years.</p> <p>Firstly I have been married for three years, but my email notifications still addresses me as Ms Snyman? What was the point of going through the hell of gathering all the requested documents to have you change my surname if two years later it is still the same? On the same note, two year ago I asked to change my branch. I just found out that for some funny reason it still has not been changed from Cape Gate to Tygervalley. I then proceeded to lodge a complaint by completing a form, but after a week of waiting no one has responded.</p> <p> </p> <p>Please tell why it takes years for details to be updated AFTER I went to a branch personally, twice, and supp**** marriage certificate, proof of address and all the other nonsense you asked for. I have made 5 calls asking to update my info. What else am I supposed to do? No admin staff can be so *********** that it takes years to change details. I am tired of begging and asking. Who out there can recommend a bank I can change?</p>