After 25years of my loyalty I can’t say I received the same loyalty!

1. I bought more than one vehicle never receiving the best interest rate ever from my own bank I’ve been banking with since being a student.
2. The monthly bank costs are absolutely ridiculous, you get charged for every single thing!
3. Trying to close my account has been a nightmare the last month. Every time I close it there is another fee to pay or another reason they can’t close it-feels like I’m being kept hostage.
4. Credit card finance fees should be included in the installment but it gets deducted a week before my salary clears. Account goes in arrears, insufficient funds and penalties need to be paid, all at my cost which on a teacher’s salary is not easy to keep up with if I need to adjust an installment with R2400 because the finance charge was again deducted too early.

And after endless emails, physical visits to the bank just to be told this is the way it is, a set date early deduction date to ensure they get their money. You’re kidding? Surely after a pattern from my account of paying three times paying my installment most months you without failing to pay installments you should know I’m good for the money, right or why did you withstand credit in the first place?
5. Contacted my private banker contact person no luck either, not sure why there is a private banker assigned then.
6. As a prestige banker I shouldn’t even have to go to the bank to resolve matters, but I kept being referred to the branch to close the account to do finger prints. Another way to try and convince clients to stay, definitely not, it’s pushed me away even more.
Then there are 4 people in line, but waiting for over an hour for someone to assist because they are on skeleton staff then when I requested to see the branch manager to lodge a concern only to find out the branch manager does not work on a Saturdays, I thought that must be nice have the title but nowhere to be find over weekends and no one to stand in, how dies that work.
7. Matter of account closure reported, will communicate to branch I first visited, a week later no correspondence yet again - back to the bank again fir the 5th time.

A month later. account still not closed, finance charge still happening and still a week before salary clears, I am furious!

I don’t know what happened to the Standard bank I once had so much respect for and told all friends and family about that bank had lost passion for their clients long ago….