After 22 days NO response from Standard Bank Brooklyn

<p>Standard Bank just does not care. I have not received a response on my enquiry of 2 August. My private banker first indicated she was on holiday and the last correspondence received from Charmain Seroot is that she has referred the matter to the Standard Bank Brooklyn branch manager. After two further enquiries they have not come back to me or refunded me the incorrect charges and costs.</p> <p> </p> <p>I have banked with Standard Bank for 25 years without at any time being overdrawn on my account. I have many accounts with Standard Bank; including a home loan, Credit Card; Investment; Off S**** accounts.</p> <p> </p> <p>On 1 August 2 small debit orders were returned for non-payment. I do have overdraft facilities which were ignored. I was even charged fees for the nonpayment and costs for reconnection.</p> <p> </p> <p>I reported this to the Complaints Resolution Section, Prestige Banking and my private banker at Standard Bank Brooklyn.</p> <p> </p> <p>Other clients should know that Standard Bank just does not care. I am taking this matter further as I am going to claim all the fees and costs payable when I change my bank to Investec.</p> <p> </p> <p>This is not how you treat costumers fairly.</p> <p> </p> <p>RdR</p> <p> </p> <p> </p>