After 20+ years with Standard bank as a ''Prestige" customer, PATHETIC service

After responding to a sms to contact ***** due to possible ********** activity on my account. The person I spoke with read the amount incorrectly and when I said I was not fami**** with such an amount going off my account she blocked the account and said she will call me back with a ref number. When calling me back she said that the account has been blocked, my card stopped and that she read the amount wrong. She confirmed the correct amount, and I said that I was aware of such a payment. She then told me that it was too late, and they would need to send a new card to the branch. I am not able to access the app and when calling the prestige line and explaining the situation I was told that someone would call me back the following day - no one called. Today I went to the branch and asked for my prestige baker at the counter and was told that I need to sit in the queue and wait for a consultant to assist me. After waiting a lady by the name of precious assisted me and called the banking app division who advised that as per the notes from "***** Dept" my account was blocked due to a breach on my email address, and I now need to create a new email address in order to get access to my app again. I told her that this was incorrect and I cant believe that ***** dept would put false notes on the system as the issue was not a security breach on my email address but due to someone not being able to read a number correctly in the first place. I was then told that they can use my existing email address but then Standard Bank would not take any responsivity for ********** activity thereafter. As you can understand my frustration at this point, I advised that is not acceptable and If they no longer want me as a customer, I will close my account. Precious then responded that I need to provide her with the bank and account number of where I would like my funds transferred to. If this is how Standard bank values their loyal customers, then I don't see why I should entrust them with my money