After 19 years perfect time to leave SBSA for GOOD

Got all my cards ****** May 07 reported it went to SBSA Westgate to order new ones old staff member help me (GIVEN) I asked her to please make sure needs to be like before cheq and master card linked to ATM card did not happen collected new cards at Key West May 16 could not get new pins they TVT's off they could not linked my mastercard a technical error apparently send 2 3 secure messages via internet to Northcliff Branch lady came back said a call was logged she is not keeping me informed what must I do no one seems to want to help me I don't mind to go the branch again can someone please keep me informed of the problem that simple touch not happening and I am so unhappy with the service