AFTER 17 YRS OF BEING A LOYAL STD BANK FUNERAL POLICY HOLDER, I GET ********** SERVICE..

Standard Bank (Funeral claim) is massing up with me AGAIN. I have had these 2 funeral policies for 17 yrs with STD Bank and 10 yrs ago when I claimed for my late father I had to go through frustration, screaming, etc for the payout. Its almost 9yrs later since the last ********** experience, I lose my granny and a similar experience. Both policies, I'm a payer since inception & my mother is the main insured. This morning I drove with my mother to submit a claim at Brandwag, Bloemfontein and was assisted by Ms. Mabaso who made copies of all the docs (my grannies death docs, my ID and my mothers ID) and she made me to sign the claim form. I remember telling her abt the STINKING experience I had when I claimed for my father little did I knw I will be going through similar. Bcz of the previous experience, I thought "let me call the claims dept just to check if everything is inorder".... BOOOOM. I was on the call for over an hour & spoke to Lungile Sibanyoni who told me that my mother was supposed to sign the claim form and they ddnt recv her ID copy. He told me he will send the docs again to complete. I'm at home, I have no access to the printer, how am I suppose to print these docs & get my mom to sign them?? Hence I went to the branch to be assisted. I eventually asked to his TL & he transferred me to Tshogi Malatsi who has been very helpful & promised to sort this out.

I HAVE HAD THESE POLICIES SINCE 2003, I HAVE NEVER SKIPPED NOT A SINGLE PAYMENT EVEN AFTER THE BAD EXPERIENCE WHEN I CLAIMED FOR MY LATE FATHER, I NEVER CANCELLED THEM, I CONTINUED. THE PAYOUT VALUE DOESNT INCREASE, YET THE PREMIUMS INCREASE ANNUALLY BUT I STILL KEPT THEM. I'M NOW CLAIMING FOR MY LATE GRANNY, AND STD BANK STILL MASSES ME UP.

Its really sad, disturbing not to mention heart aching that when I'm supposed to be grieving and have peace of mind, I have to feel this way. If I was someone else, I would hv cancelled these funeral policies many yrs ago bcz of the little payout and the ********** service but I still continued.