After 17 years I am switching banks

<p>I tried to escalate a dubious transaction to Standard Bank whereby I was double billed by Caltex Ashwood for an amount of R300. Their personal message service on their internet banking does not work a anymore I had to phone in of which I was initially informed that I need to go to Caltex myself and sort out the problem. As this was unacceptable I asked to speak to a manager, a team leader made contact with me and although she agreed that I was double billed I am now to fill in forms of which it can take weeks???</p> <p> </p> <p>Surely my bank should be a whole lot quicker in this day and age with the amount of ********** activities going about?</p>